Effective Date: 12th April, 2025
Last Updated: 12th April, 2025
GhostAutomotive LLC (“we,” “our,” or “us”) respects and protects your privacy. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you interact with our services, website (https://www.ghostautousa.com), or communication channels, including email and SMS.
We collect a variety of information from you when you visit our website, book services, or interact with us via communication platforms. By accepting this Privacy Policy, you consent to our collection, processing, and limited use of your data as outlined below.
Includes identifying information such as:
Name
Phone number
Email address
Vehicle details
Service or appointment preferences
Payment details
Communication preferences
You provide this data voluntarily, such as by filling out forms, contacting us, or booking a service. Refusing to provide this data may limit your ability to use our services.
Includes data automatically collected when you interact with our website:
IP address
Access dates and times
Pages visited and session activity
We may also use cookies and analytics tools for technical tracking.
Used to process payments for services:
Credit/debit card info (securely processed via Stripe, Affirm, Afterpay)
Billing address
We do not store full payment data. Please review the policies of our processors:
Stripe: https://stripe.com/privacy
Affirm: https://www.affirm.com/privacy
Afterpay: https://www.afterpay.com/privacy-policy
If you interact with us via platforms like Facebook or Instagram, we may access public data such as:
Name
Profile information
Demographics
You can control what data is shared through your social network settings.
Occasionally, you may share additional data such as through surveys, contests, or promotional entries.
We use collected data to:
Schedule and manage appointments
Deliver services and follow-ups
Send reminders and notifications via SMS/email
Process payments and issue receipts
Send updates and limited promotional offers (opt-in only)
Respond to inquiries and support requests
Improve user experience and website performance
Conduct internal analytics and trend analysis
All data is processed in accordance with legitimate business interests or contractual obligations.
This information is collected when you:
Fill out forms on our website or booking portal
Schedule appointments
Opt in to receive SMS, email, or phone communications
Interact with our marketing campaigns
SSL encryption for all data transfers
Restricted access to data by authorized personnel only
Payment data is processed via PCI-compliant third parties
Secure hosting and CRM platforms
WE DO NOT SELL YOUR DATA
We do not sell, rent, or trade your personal data. Your mobile number, email, or identifying information will never be sold or shared for promotional purposes.
We only share data with vendors that help us operate our services:
Stripe, Affirm, Afterpay — for payment processing
Email platforms — for transactional and opt-in communications
Web hosts and security partners
Urable — for appointment scheduling
GoHighLevel CRM — for managing communications and service workflows
These providers are required to keep your data secure and only use it for service delivery.
We comply fully with carrier guidelines for Application-to-Person (A2P) messaging.
Important disclosures regarding your mobile data and SMS consent:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
By providing your phone number or email address on our website or booking portal, you explicitly consent to receive:
Appointment reminders and updates
Service confirmations and follow-ups
Limited-time offers (only if you’ve opted in)
Your mobile number and SMS consent are stored securely and used solely for transactional communication (e.g., appointment reminders, confirmations), or promotional messages only if you’ve opted in.
You may opt out of promotional messaging at any time by replying “STOP” to SMS or using the unsubscribe link in emails. Standard messaging rates may apply.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
We use cookies to:
Recognize returning visitors
Store session preferences
Collect analytics data
You can disable cookies through your browser, though some features may not function properly.
We use:
Google Analytics
Google Ads Remarketing
Display Network Reporting
Opt out or view Google’s Privacy Policy.
We use:
Facebook Pixel
Ad retargeting and demographic insights
Facebook Privacy Policy
Opt Out of Custom Audiences
We implement commercially reasonable technical, administrative, and physical safeguards to protect your data, including:
Encrypted connections (SSL/TLS)
Secure user authentication protocols
Data access restrictions
Secure third-party integrations
Legitimate interest: Providing services, communications, and analytics
Performance of a contract: Delivering services and managing appointments
Consent: For promotional messaging and optional services
Legal obligations: Fraud prevention, law enforcement compliance
Data is stored and processed in the United States. By using our site, you consent to the transfer of your data internationally.
We retain your personal data only as long as necessary for service delivery, legal obligations, or until you request deletion.
We use industry-standard methods to protect your data. No system is 100% secure, and by using our services, you accept this risk.
Do not submit sensitive data (SSN, health records, religious beliefs, etc.). If you do, you consent to our handling of it per this policy.
You have the right to:
Request a copy of your data
Correct or delete your data
Withdraw consent
Object to data processing
File complaints with a regulatory authority
Contact us at: customerservice@ghostslc.com or +1 801 599 9442
We clearly identify promotional emails
Include unsubscribe links in all email communications
Promptly remove unsubscribed users from future emails
GhostAutomotive LLC
Website: https://www.ghostautousa.com
Email: customerservice@ghostslc.com
Phone: +1 801 599 9442
If you have any questions regarding this Privacy Policy, please contact us using the information above.
At Ghost Automotive we specialize in offering expert solutions for your vehicle’s reconditioning, restyling and protection.